FAQ

How do I view my past orders and receipts?

Click on My Account in the upper right-hand corner and select “Orders”” to view your order history.

Where can I reset my password?

If you’re logged in, simply click on “My Account” and select “Account Details.” If you’re not logged in, click on the “Login” link and select “Lost your password?” We’ll promptly send an email to the email address you provide with a link to reset your password. If you encounter any issues accessing the site, please reach out to us at [email protected] for assistance.

I didn’t receive the email of my package order.

Order confirmation emails are automatically sent to the registered email address listed on your account. If you haven’t received the email, please check your Junk or Spam folder. If you still can’t locate it, please don’t hesitate to reach out to us at [email protected] for assistance in retrieving your order notification.

Do I need to make a reservation?

For activities requiring reservations, detailed instructions for booking will be provided. If reservation instructions are not included, no booking is necessary.

What if I have issues with my package being accepted?

If you encounter any issues with the acceptance of your package, please don’t hesitate to contact us at [email protected]. Our team is here to assist you and ensure that any issues are promptly rectified to your satisfaction.

Can I cancel my order?

Some packages may not offer cancellation options, as this decision is made by each individual package vendor. We recommend reviewing the package details carefully before placing your order to determine whether cancellations are permitted.

How can I get a refund?

We understand that there may be situations where a refund is warranted, and we’re here to help. Refund requests are handled on a case-by-case basis to ensure fairness to all parties involved. If you believe you’re eligible for a refund, please reach out to us at [email protected] with details of your circumstance. We’ll carefully review your request and work with you to find the best solution.

I didn’t get what I ordered.

If you’re not completely satisfied with your package, please don’t hesitate to reach out to us at [email protected]. We’re committed to ensuring your satisfaction and will work closely with you to resolve any issues promptly.